Contact information

How to Contact Us

For all inquiries—including order questions, pre-order updates, returns, product information, or general support—please email us at:

Or message us on Instagram: @projectspectre

Please include your full name, order number (if applicable), and a brief description of your question so we can assist you quickly.

We aim to reply to all messages within:

24–48 hours on business days
Messages sent during weekends or holidays will be answered on the next business day

If high-order volume or pre-order production is underway, response times may be slightly longer. We appreciate your patience.

Our support team operates during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM (GMT)
We do not provide guaranteed support on weekends, but we try to respond if availability allows.